Where do you deliver to?

We're based in Kerala and deliver aquatic plants and aquarium accessories all over Kerala. We work with trusted courier partners to ensure your order arrives safely and on time.

How do you pack orders for delivery?

Plants and accessories are carefully packed in protective packaging to keep items safe during transit. We take every precaution to ensure your order reaches you in good condition.

How can I change my delivery address?

If you need to update your address, please contact us at least 24 hours before your order is dispatched. Once an order has been shipped, address changes may not be possible and additional charges may apply for redelivery.

How much does delivery cost?

Shipping charges vary depending on the weight and distance of your order. Estimated delivery costs are displayed at checkout. For large or bulk orders, we can provide custom shipping quotes.

How long will delivery take?

For most locations within Kerala, delivery takes between 2 to 6 working days. Delivery timelines may vary depending on courier routes or weather.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and direct bank deposits. Orders are confirmed once payment is successfully completed.

What if my order arrives damaged?

We take great care in packaging, but if any item arrives damaged, please contact us within 24 hours of delivery with clear photos of the unopened package. After verification, we will offer a replacement or store credit as per our policy.

Can I return or exchange my order?

For aquarium accessories, equipment, or decor, you can contact us within 10 days of receiving your order to arrange a return or exchange if the item is unused and undamaged. Aquatic plants, being perishable, are not eligible for return once delivered in good condition.

Can I track my order?

Yes, absolutely! Once your order has been shipped, we’ll share the tracking details via email or WhatsApp. You can follow your shipment until it reaches your doorstep.

Do you offer guidance for aquarium care?

Yes, we're always happy to help. You can reach out to our team for advice on tank setup, plant care, and equipment maintenance. We also share helpful care tips on our social media pages.