At Angel Wings, we want you to be satisfied with every order. This Refund Policy explains when a refund applies, how it is processed, and how long it takes. It should be read together with our Terms and Conditions and Return Policy.

1. Damaged or Incorrect Items

If an item arrives damaged or incorrect, contact us within 24 hours of delivery with clear photos or video of the unopened package. Once verified, we will offer a replacement or store credit at our discretion. Refunds to the original payment method are considered only when a replacement or store credit is not possible.

2. Cancellations Before Dispatch

Orders cancelled before they are shipped are eligible for a full refund. Once an order has been dispatched, it cannot be cancelled or refunded on this basis. To request a cancellation, contact us promptly via WhatsApp at +91 9497307747 or email info@angelwingsfishfarm.com.

3. Accessories and Dry Goods

Aquarium accessories and dry goods returned in line with our Return Policy are refunded, or issued as store credit, after we inspect the returned item and confirm it is unused, undamaged and in its original packaging.

4. Items Not Eligible for Refund

Aquatic plants that have been delivered in good, healthy condition are not eligible for refund, as returning live stock is not possible. Items damaged due to customer mishandling after delivery, or claims raised outside the timelines above, are also not eligible.

5. Refund Method and Timeline

Approved refunds are issued to the original payment method used at checkout. Once approved, refunds are initiated within 3-5 business days; the amount may take a further 5-7 business days to reflect in your account, depending on your bank or payment provider. We do not store your card or payment details, so refunds are always routed back through the original payment gateway.

6. Questions?

If you have any questions about a refund, contact us on WhatsApp at +91 9497307747 or email info@angelwingsfishfarm.com and we'll be glad to help.